Support Center

Credits are used for scenario turns, talking to characters, and generating media. The cost depends on the amount of inference used.

Subscription credits reset at the end of each billing period — unused subscription credits do not roll over. Purchased credit packs are valid for 6 months from the date of purchase.

All prices are in US Dollars (USD). This is a pay-as-you-go service based on actual usage for inference, media generation, and scenario creation/running.

Accounts that violate our Terms of Use will be permanently terminated. All remaining credits, subscription time, and content are forfeited. No refunds will be issued for terminated accounts. Repeated moderation flags for prohibited content result in automatic termination without warning.

No, credits cannot be transferred between accounts or gifted to other users. Credits are tied to the purchasing account only.

We offer Free, Explorer, Creator, and Pro plans. Each plan includes a monthly credit allocation that resets every billing period. Subscription credits are used first, so any purchased credit packs last longer. You can upgrade, downgrade, or cancel at any time from your Credits page.

Credit packs are one-time top-ups available to paid subscribers. They're valid for 6 months from purchase and are only consumed after your monthly subscription credits run out. Visit your Credits page to browse available packs.

Subscriptions: Refunds are available within the first 30 days of your initial subscription purchase — these are processed automatically. After 30 days, subscription payments are non-refundable. You can cancel at any time and keep access until the end of your billing period.

Credit packs: All credit pack purchases are final and non-refundable.

Technical issues: Credits lost due to bugs or platform errors will be restored to your account. Contact support immediately if this happens.

All characters and scenarios are fictional. They are not real people, and interactions are generated by AI for entertainment purposes only.

If you're experiencing emotional distress, mental health challenges, or are in a vulnerable state, please prioritize your wellbeing and seek appropriate support instead of using this service.

Some users may develop strong attachments to AI characters. Remember to maintain healthy boundaries and balance virtual interactions with real-world connections and activities.

If you find yourself becoming overly dependent on or obsessed with online chatbots, or if it's affecting your daily life, please reach out to a mental health professional. Help is available: Call 988 (US) for the Suicide & Crisis Lifeline or text "HELLO" to 741741 for the Crisis Text Line.

Regular breaks are important for your mental health. If you're spending excessive time with AI characters, consider setting time limits and engaging in offline activities.

MindStage does not provide medical, psychological, therapeutic, or any other form of healthcare advice. AI characters are not licensed professionals and cannot diagnose, treat, or offer guidance on health conditions. Any healthcare-themed scenarios (medical roleplay, therapy simulations, wellness conversations) are purely fictional entertainment created at your own risk. Never substitute interactions with AI characters for consultation with qualified healthcare providers. If you have health concerns, please seek professional medical attention.

You can delete your account from your profile settings. This action is permanent and will delete all your scenarios, characters, and forfeit any remaining credits.

All your personal data, private scenarios, and characters are permanently deleted. Public content may be retained for community use. Deletion is irreversible.

Click "Forgot Password" on the login page. We'll send a reset link to your registered email address. The link expires after 24 hours for security.

No, account deletion is permanent and cannot be reversed. Make sure to export any content you want to keep before deleting your account.

We support creative storytelling and roleplay for adults 18+. All accounts and scenarios default to "Normal" content rating, which allows most content but not explicit material. Users can create "Adult" rated scenarios for explicit content (as long as it's legal and passes moderation). Public scenarios must be appropriate for general audiences.

Users must be 18 years or older. You'll need to enter your birthdate when signing up to verify your age. This platform is strictly for adults only. Any characters created as minors must not be used in inappropriate contexts - we have built-in moderation at every level to enforce this.

ZERO TOLERANCE. We have a sophisticated, multi-layer moderation system to keep everyone safe. Content involving minors, non-consensual activities, extreme violence, self-harm, illegal activities, and harassment are strictly prohibited. You must comply with all local laws in your jurisdiction.

Adult text content is permitted in scenarios marked as "Adult" rating. All generated images and videos pass through our automated moderation system in addition to the provider's own safety filters. Our multi-layer moderation enforces content ratings based on scenario settings, user account status, and our Terms of Use. Regardless of content rating, all content must be legal — prohibited categories (minors, non-consent, etc.) are blocked at every level.

We use a fully automated, multi-layer moderation system that operates at every level of content generation:

Input moderation: User prompts and messages are screened before they reach AI models.
Output moderation: All AI-generated text is checked against content policies before delivery.
Image & video moderation: Generated media passes through additional safety filters before being shown to users.
Scenario-level enforcement: Content ratings are enforced per scenario — the system prevents content that exceeds the scenario's rating.

The entire system operates without human review to protect user privacy. No staff member has access to your private conversations or generated content.

Individual moderation triggers result in the offending content being blocked or filtered. Accounts that repeatedly trigger moderation flags for prohibited content will be permanently terminated without warning. Terminated accounts forfeit all remaining credits and subscription time. We maintain a zero tolerance policy for illegal or immoral content.

To report inappropriate content, please submit a support ticket using the Contact Support form below. Select "Content & Moderation" as the category and provide specific details about the content you're reporting.

Moderation decisions cannot be appealed. The company does not have access to user content for privacy reasons. Our automated systems are designed to err on the side of caution to keep all users safe.

We use industry-standard encryption for all data transmission and storage. Your private scenarios and conversations are encrypted using our privacy-first architecture.

Messages: Your conversations and messages within scenarios are private and encrypted. Other users cannot see your private content.

Scenarios: Private scenarios are only visible to you. Public scenarios and their attached characters can be seen by the community.

Media: Images and media in public scenarios can be viewed by other users. Private scenario media remains private.

Your privacy is a priority - we use encryption and automated moderation systems to protect your content.

We use secure payment processors and never store credit card details on our servers. All transactions are encrypted and PCI-compliant.

No. Voice audio is processed in real-time and immediately discarded. We never store, record, or retain any voice recordings from your conversations. Only the text transcriptions become part of your conversation history.

You retain ownership of your private content. However, any content made public grants the company rights to use, modify, and distribute it. Private content remains exclusively yours.

Currently, we don't support direct monetization of user-created content.